Frequently asked questions
What is the return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at ovelahelp@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at ovelahelp@gmail.com.
When will I get my order?
All orders are processed within 24-48 hours.
Orders to United States can be expected to arrive within 6-12 business days once shipped.
Delivery times may be extended 1-2 weeks during periods of high demands, resulting in longer shipping times than usual.
For any questions or concerns, please contact us via email.. ovelahelp@gmail.com
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
